|
Date
|
Date for which the information is displayed.
|
|
Total Incoming Chats
|
Number of chat contacts that are received daily by Unified CCX.
Summary info—Sum of the
records in this column.
|
|
Avg Chats (per Hour)
|
Average number of chat contacts that are received in an hour.
Summary info—Maximum
value in this column.
|
|
Peak Chats (per Hour)
|
Number of chat contacts that are received during the peak hour.
Summary info—Maximum
value in this column.
|
|
Peak Hour Time—Start
|
Start time of the peak hour (the hour when the largest number of
chat contacts are received).
|
|
Peak
Hour Time—End
|
End time
of the peak hour (the hour when the largest number of chat contacts are
received).
|
|
Chat Duration—Avg
|
Average chat duration for the day.
Summary info—Maximum
value in this column.
|
|
Chat Duration—Min
|
Duration of the shortest chat for the day.
Summary info—Minimum
value in this column.
|
|
Chat Duration—Max
|
Duration of the longest chat for the day.
Summary info—Maximum
value in this column.
|